Noah Ark Moving & Storage

Very unhappy how Noahs Ark handled our request to move some furniture in Westchester. The dispatcher Frank had recommended 4 moving guys to move piano and asked me to call the owner Jude. Called Jude to give a description of the furniture and piano in the home but he was more concerned how I would be paying and to tip the guys 20%. I should have known at that moment to use their services. Comes moving day and only 3 guys show up. I wanted some furniture to be sent to Salvation Army and due to its size Salvation Army turned the donations away. I requested for the furniture to be dropped back at the house (private home) by the garage and owner Jude, as well as dispatcher or manager Frank denied my request. They told me the only option was to bring it up back in the house or put it in storage. I could not believe my ears and was disgusted by their behavior. In addition, to dump the furniture they wanted an additional $1,500. After going back and forth over some heated conversations he allowed me back the next day to get furniture out of the truck at his Bronx location in Bruckner BLVD which cost me more money but not an additional $1,500 to dump furniture as he quoted me. I highly not recommend this company and their poor behavior was unacceptable. Please don't use this company because you may encounter an exuberant costs. bad.. bad.. bad..

Service cost: $1100

This company advertises multiple offices and so I contacted them for my move. I received my written quote and booked by email (how we set all this up, after initial phonecall). 5 days before I called to confirm because I did not have any follow up. At that time the “manager” informed me I was too far away and they were not coming! He was supposed to call me back but I went ahead and went with a local mover for a better price. They kept confirming with me provided me with an exact arrival time. The move went flawless. Lesson learned go local when moving local.

Move size: 3 Bedroom Home Service cost: $1200

-We regularly had to wait 5 days or more to hear back from our sales contact, whose default was to make excuses, tell me to do things that better client support would have been all over (e.g. “please call my dispatch at xxx-xxx-xxxx to learn more about shipping issues because that is what I would have to do anyways”…apparently the 20 K in moving charges did not include a point of contact that covered anything above and beyond anything you could do for yourself (for the cost I wish I would have done EVERYTHING myself and used Pods or some similar service as it would have gotten the project done much better for far less)

- had to call multiple people numerous times to cobble together a flawed understanding of a simple action plan.

-Move out went relatively smooth. A team of 7 or so workers loaded the truck(s) in relatively quick fashion and followed through on the plan that had been established.

-Move in was a nightmare. After extended period of dysfunctional deficient communication we were notified of a move in date with little time to prepare. The move was scheduled to begin earlier than we would have liked. We rolled with it because we were eager to bring this unpleasant process to an end. I went to work that morning thinking that I would return 10 hours later to a furnished home. I soon learned that was wishful thinking. After returning home to find our driveway strewn with wet belongings, I discovered that the moving company had only assigned 2 workers to move into a 4500 sqf house. The movers unloaded the entire truck at once into the driveway completely oblivious to the fact that an afternoon shower is all but a certainty in the afternoon during this time of the year in the area we live. They did not have any tarps and they did not put down anything to cover the floors on the inside of our new home. After the down pour came, many of our possessions were soaked and the inside of our new home was soaked and soiled.

-The movers worked very hard but they were not well managed. Two movers took far too long to unload the truck and they were unable to position many of the larger items where we wanted them. As a result, we were left with many items in our garage and many others disassembled and/or damaged.

-When we called to communicate how poor the experience had been and express our disappointment, management was receptive. It landed on us, however, to file a claim and tend to everything that was done poorly. We paid nearly 20K for this move and do not have the time to manage a moving company’s lacks and mistakes. Had this been done the first time around as it should have been we could have avoided this correcting and project managing their mess.

I will update this review once the claim process plays out, but as it currently stands I can say of the 5 long-distance moves my wife and I have paid for over the course of the past 15 years, this one with Noah’s Ark has been the absolute worst by far.

Move size: 4+ Bedroom Home Service cost: $20000